Our Policies

Because We Care

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below to make your new hunting or kitchen knife purchase one to remember. Feel free to reach out with questions.

Our Shipping Policy

How It Works

Our shipping policy is simple: get our product to you quickly and safely.

That is why all our shipments are sent via registered Australia Post with sign on delivery. For piece of mind, you can also add insurance to your option of either standard or express post. Should you have any specific postage needs, please reach out to our friendly team using the chat box or at info@rusticroadaustralia.com.au

Returns and Refunds

How It Works

Change of Mind

We understand that sometimes we receive our orders and the product just isn't the right fit. Rustic Road is dedicated to providing customers with blades they love and cherish. This is why we offer a 30 day money back guarantee. If you are not happy with your purchase or simply change your mind, contact us within 30 days of your purchase date to return your product. Note, all returned items must be in "as new" condition as deemed at the discretion of Rustic Road Australia. The customer is responsible for all shipping and return costs.

Faulty Goods

If you think there is a fault or defect with an item that you received, please contact us immediately, our customer service team will be able to advise if there is a manufacturers fault, and what we can do to assist you in this case.

Damaged Goods

All orders are packed with care by our team, they do their very best to make sure that parcels are packed as best they can to ensure they arrive in perfect condition. Rustic Road Australia offers all customers the opportunity to insure the parcel when selecting your shipping option at the checkout. When a customer has insured a parcel, if there is any loss or damage in transit, a claim can be made for replacement or reimbursement.

Customers who choose not to take postal insurance on their order accept that Rustic Road Australia is not responsible for the loss of the parcel and that the loss cannot be claimed for replacement or reimbursement. For standard shipping, Rustic Road Australia will replace any goods that are found to be missing in your delivery, providing a claim is made within 48 hours of the parcel being signed for. A missing item means that you have received a delivery from us and one or more items on your order confirmation are not contained in the parcel you have received.

Warranty Information

The Information You Need to Know

Rustic Road Australia guarantees that any knife it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. This excludes damage caused by misuse or accident. The warranty extends only to the product’s original purchaser. Chips in the knife blades, broken knife tips, discolouration and rust spots are not covered.

The following are excluded from the warranty:

Damage caused from misuse, improper use or accident
Misuse by cutting hard substances such as frozen foods, bones, hard nuts ect
Improper use using item as a can opener, screwdriver etc
Accidentally dropping knife on the floor or hitting against other hard surfaces
Discolouration and rust stemming from insufficient after care

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Rustic Road Australia will, at its discretion, repair or replace at no charge, unsatisfactory products.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under law.

To make a warranty claim email us at info@rusticroadaustralia.com

Our Privacy Policy

All About Information Security

Rustic Road Australia Pty Ltd (ABN 266 663 726 001) recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fulfil our obligations under that Act.

What Information We Collect

In various areas of the website, you can contact us and ask for help. The types of information collected at these pages are mainly name and contact.

When making a purchase from our website, we will ask for information such as your billing and delivery information such as address, suburb and postcode so that we can deliver your order to you. However, under no circumstances will we request or collect any information from you that may disclose your:

political, religious or philosophical beliefs or affiliations;
health and sexuality;
racial or ethnic origin; or
criminal convictions.

How We Use This information

The information that we obtain from you is used to better understand your needs and provide you with the best possible service. We may periodically email you deals and offers, of which you can unsubscribe to at any time by emailing info@rusticroadaustralia.com.au